Customer Service

Product Notices

Heather Elizabeth Designs uses sealed photographic reproductions in the creation of some of our jewelry designs. Special care should be taken to prevent damaging the jewelry. Some of our unique designs should be removed before entering the shower, bath, swimming pool, or any area where the jewelry may come into contact with water. As a reminder, each jewelry item comes with special care instructions. All of our sterling silver jewelry contains photographic reproductions, sealed under resin. These items are water resistant.

Shipping & Delivery

All domestic orders are shipped and insured via United States Postal Service using Priority Mail. Based on availability, most orders are processed within three (3) business days. Please note that due to the handcrafted nature of our jewelry it may take up to 10 business days to process your order for some items. Please allow an additional 2-5 days for Priority Mail shipping. Please be advised that we are not responsible for any orders in which a customer submits incorrect shipping information to Heather Elizabeth Designs. Additionally, Heather Elizabeth Designs is not responsible for any lost or stolen packages.

All international orders are shipped via USPS Global Priority Mail. We ship internationally to Canada, Australia, New Zealand and most western European countries via USPS Global Priority Mail. U.S. Law requires us to disclose truthful and accurate information on the customs form. Please note that you will be responsible for all duties and taxes incurred based upon the value of your order.

Each product is carefully placed into a signature Heather Elizabeth Designs box, which is then carefully packaged for safe shipping. If you receive an order that has significant damage from shipping please return it to us immediately. If you have any questions about your order, please contact us at jewelry@hedesigns.com or call us at (504) 237-1458 Monday - Friday, 9am - 5pm CST.

Returns & Replacements

Heather Elizabeth Designs' primary concern is your complete satisfaction with your purchase. If you are not delighted with your purchase, merchandise will be accepted for return only if the items are in un-worn, saleable condition within 15 days of purchase and are accompanied by a receipt. Refunds on returned merchandise will be issued only if an original receipt is received within the package. Gift recipients are eligible for exchange or will be issued a non-refundable store credit. Under no circumstances will items that have been worn, damaged, or altered be accepted for refund, credit, or exchange. All return freight will be paid by customer.

To return a product, contact Customer Service at jewelry@hedesigns.com or call us at (504) 237-1458 Monday - Friday, 9am - 5pm CST. Customers are responsible for return shipping charges which are nonrefundable. All returns should be packaged in the original packaging. Please call us first for an Return Authorization# to be assigned to your package before returning it. Further return details will be provided at that time. 

Privacy & Security

HEDESIGNS.COM is committed to protecting your privacy. This Privacy Policy is intended to describe how your personal information is processed and used. Please note that by visiting and using HEDESIGNS.COM, you are accepting the practices described in this Privacy Policy.

We may request your e-mail address and/or mailing address for the purpose of adding you to our mailing list, or to provide additional information, as requested by you. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We adhere to a strict "No Spam" policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

In addition, HEDESIGNS.COM will not send you e-mail that you have not agreed to receive. If you are a member of our Mailing List, you will be contacted with announcements, news, web site additions, and new products or services. You have the option of "Unsubscribing" from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you.

HEDESIGNS.COM uses reasonable precautions to keep the information disclosed to us secure. HEDESIGNS.COM also provides links to other websites. We are not responsible for their Privacy Policies or how those web sites manage information about their users. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. We strongly urge you to check with those web sites to determine their privacy policies.

On some forms contained within our website, we may request your personal financial information. The purpose of this request is to provide our visitors with the convenience of making purchases online. Whenever we request the credit card information from a visitor, we will clearly indicate the purpose. PayPal.com is the secure credit card payment processor for HEDESIGNS.COM. PayPal.com has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you make purchases via the forms on our website, you will be redirected to the secure server via PayPal.com, distinguished in the browser address bar with the following protocol (https://) and a padlock symbol. All sensitive credit information supplied by you is encrypted and transmitted securely via Secure Socket Layer (SSL) technology.

Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under which circumstances we may disclose it.

Ordering

Our goal at HEDESIGNS.COM is to make your online purchasing experience easy and efficient. Our transaction policies are designed to ensure your understanding of the purchase process at HEDESIGNS.COM. If you have any questions about your order, please contact us at jewelry@hedesigns.com or call us at (504) 237-1458 Monday - Friday, 9am - 5pm CST.

Internet Orders placed using your credit card are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a customer's order that can delay processing and delivery. In these cases, HEDESIGNS.COM will attempt to contact you, using the information provided at the time of purchase. If HEDESIGNS.COM is unable to reach you after its initial attempt, HEDESIGNS.COM will cancel your order without further notice.

If you do not receive a confirmation page or email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with HEDESIGNS.COM whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. HEDESIGNS.COM will not be responsible for monetary losses or otherwise if you assume that an order was not placed because you failed to receive confirmation.

Payment, Pricing & Promotions

HEDESIGNS.COM accepts several methods of payment to accommodate your needs. HEDESIGNS.COM accepts American Express, Visa, MasterCard and Discover. All prices listed on HEDESIGNS.COM are stated in U.S. Dollars. When you purchase a product from our website, PayPal.com will be handling the transaction and collection of payment for your purchase.

We reserve the right to modify prices, promotions, specifications, colors, and fabrics, at any time and without notice. If the amount paid for a product is incorrect, regardless of the cause (including, but not limited to, human and/or technical error), HEDESIGNS.COM reserves the right to cancel the order and refund to the amount paid.

Viewing Orders

Customers may view orders via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see Recent Orders listed in My Account Dashboard. You will have the option to View or Reorder any recently placed orders. If you would like to view or reorder an older order, click the link, My Orders in the left sidebar menu. Click here to Sign-In to your account now.

Updating Account Information

Customers may update account information via the Account Dashboard. To Sign-In, click the link, My Account, at the top of our web site. You will be redirected to the Customer Sign-In page. After signing in, you will see all your account information listed in My Account Dashboard. You will have the option to update your contact information, sign-in e-mail address, sign-in password, billing information, shipping information, and/or join our newsletter. Click here to Sign-In to your account now.